Terms and Conditions
Sleep Space currently ships within Singapore only. If you wish your order to be shipped to any other country, please write to us at email@example.com
The orders are delivered directly by the respective mattress manufacturers for mattress and bed frame orders. For delivery of any bedding accessories eg pillow, bed sheets, etc without a bed or mattress order, we currently employ Roadbull to deliver to our customers.
- Enjoy FREE SHIPPING on all orders above $100
- A flat rate of $10 delivery fee applies for all orders under $100.
- Only applicable for orders in Singapore.
- As the mattresses and beds are delivered by the respective brand manufacturers and suppliers, you will get separate deliveries if your purchases include more than 1 brand
- Should you be ordering any bedding accessories together with a bed or mattress order under the same brand, you will receive all items in one single delivery.
- Should you be ordering any bedding accessories without a bed or mattress order, or from a different brand to the bed or mattress order, your bedding accessories order will be delivered via Roadbull.
- For all bed and mattress orders, we will be making arrangements with you in advance to schedule the delivery
- For any changes/ enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance for us to make the necessary arrangements. A $50 charge will be incurred for any change in delivery date that is made within 2 days of previously confined delivery schedule.
- A $50 redelivery fee will also be charged for each time the delivery was not successful on the confirmed date and time
- Delivery fee for non-lift accessible floors: Do take note that charge of $20 per mattress/ bedframe per non-lift accessible floor will be collected by the delivery company upon completion of the delivery. This fee will also be applicable to stairs within landed property or HDB maisonette.
If you are paying via bank transfer or PayNow, your order will be on hold till we receive the funds. The order will be automatically cancelled if we do not receive the funds in 5 days.
- For hygiene purposes, we will not accept any returns of bedsheets, quilt covers, quilts and pillows that have been removed from their original packaging, used, stained, torn, washed, and/or with traces of fragrance or odours
- There is a NO RETURN policy for all Mattresses & Bed Frames
- pillow, bedsheet, playmat, quilts, mattress protector
- 14 calendar days to return an item(s) from the date you received it.
- Item(s) must be unused, in the same condition that you received it, Un-assembled and with labels intact.
- Item(s) must be in the original packaging
- Proof of purchase required
- Removed from their original packaging
- Damaged items resulting from misuse, abuse, normal wear & tear
- Products damaged after receipt of delivery, sale items
- Upon receipt of your item(s) and necessary documents, item will be inspected for damage and should your return request be approved, you will be given a refund in the form of a Sleep Space voucher code.
- Shipping costs are non refundable. Sleep Space reserves the right to reject any returns if they are deemed unfit for return.
Within 24 hours
- Please note that cancellation of order is only allowed if are notified within 24 hours from date of purchase. The monies will be refunded back to the mode of payment that was used for the order.
- Please email firstname.lastname@example.org or call +65 66777645 to process your cancellation.
After 24 hours & at least 48 hours before confirmed date of delivery
- Any cancellation after 24 hours from date of purchase will be subject to a cancellation fee of $50 per item for items above value of $300. For items below the value of $300, a cancellation charge of 5% per item will be charged.
- The refund will be in the form of a Sleep Space store voucher.
- No cancellation is allowed for SALE items once payment has been made
If you believe your item purchased has a defect, please notify us within 24 hours of receiving the product at email@example.com or call us at +65 66777645.